First class vending and coffee machine service
With Kafevend and over 20 years' experience, over 100,000 vending machines in place and a nationwide network of branches, you can trust Kafevend to provide the first-class vending service you need.
Kafevend offers something a lot of other vending machine companies don’t; a reliable service with a focus on offering all customers the best experience possible. We have a range of vending machine services including food and drinks vending machines available to suit a whole range of needs. Whether you want table-top coffee vending machines for a small office, or a large, self-service unit for corporate use, we can cater to your needs.
We aren’t just a vending machine company though. We also provide the drinks for the machines and have a huge range of drinks on offer featuring popular brands like the Bright Tea Company, Twinings, Alterra Coffee and Mars Drinks. We also supply Lavazza and Caffé Prima whole beans for our Bean to Cup coffee machines as well. If you’re looking for the perfect vending machine for your business, look no further. With the options available from Kafevend, you’ll find everything you need in one place, complete with the standard of service that you’ve come to expect.
In the event of something going wrong, we’ll even send out one of our specialist engineers, who will get to you within nine hours - a bonus when you have lots of thirsty staff! Give us a call on 0800 011 4531 or click the Get a Quote button to find out just how little it costs to have a vending machine fitted in your workplace. We’ll be on hand to answer any questions and ensure you find the right machine for your needs.
Kafevend service statistics
- First time fix rate: 96%
- Average response time: 5hrs
- Meantime between failures: circa 56 weeks
As the UK's largest distributor of FLAVIA and KLIX office vending machines you can expect the fastest lead times
Once you order your vending machine we will send a dedicated Kafevend engineer to install it on your site within 7 days.
This will be on a date agreed with you in advance. We keep a stock of our most popular office vending machines and that means that in many cases we can get them delivered and installed even sooner.
We offer an unbeatable range of services from Guaranteed Next Day Deliveries to a Standard 3 Day service
Speedy delivery of your supplies orders is important to us. We have contracted with the very best logistics partners to offer unbeatable service and can now deliver guarantee your delivery next day for a small charge or offer a standard 3 day delivery free of charge.
Kafevend goes out of their way to beat industry standard, where it adds value to your business, so as part of our 'unbeatable service' promise we aim to exceed the standard delivery times you have come to expect for supplies.
To make your life easier, if we have your email address we will ensure you receive a confirmation email detailing the Consignment Number for your order and a link to the courier's website where you can track and trace your order, right through to a scanned image of the signature on the delivery document when it reaches your business.
Just ask your Kafevend Customer Service representative and they will help you out.
Experience our high service levels
At Kafevend we pride ourselves on the high level of service that we offer to our customers
Our dedicated team of qualified Vending Technicians/Specialists are committed to providing unbeatable service to our customers across the UK.
Speed of response is important to you, and we therefore guarantee our response time. From the moment you place the call to our Customer Service Team on 0800 011 4531 to the time the Technician arrives at your business we guarantee that it will be less than 9 working hours.
And if we fail to meet our commitment, we will pay you compensation! And on many occasions there is no need to wait for a Technician, as our Customer Service Team are often able to help you to fix the problem over the phone.
Our Service Technicians undergo extensive training and their performance is continually monitored to ensure that whenever they visit a machine they can locate and identify the fault and have the system up and running in the shortest possible time.
Before leaving, the Technician will thoroughly clean and service your vending machine to ensure that the highest levels of hygiene and performance are maintained.
DIY Vending - Do you need someone to manage the vending machines at your business premises?
We believe that if you use a vending supplier who provides reliable and easy to use DIY vending machines, there is no need for you to pay for an ‘operated’ service. Our dedicated team of vending Technicians will ensure that when they install the machines they talk you through the key features of the machines, including how to clean and where relevant, re-stock the machine. It really is easy.
DIY vending machines reliability
The reliability of the machines we supply is second to none. For example, the average time between breakdown across all our drinks vending machines is over a year. And as we carry a wide range of the required spare parts for our machines, well over 90% are fixed at the first visit by the Service Technician.
Speedy delivery of your vending supplies is also important to us. Contracting the very best logistics partners means that we offer an outstanding service on supplies delivery, with options to ensure you never have to run out of drinks and other vending supplies.
We always go out of our way to deliver the best levels of services and reliability possible to our customers, adding value to your business - that’s the Kafevend difference.