Posted in Customer News
The Top Gun Awards is a prestigious recognition programme running throughout the Pendragon Group since 2001, recognising and rewarding the achievements of the teams and individuals within the various dealerships across the group. As a key supplier and business partner to Pendragon Plc, Kafevend was invited to sponser both the Evans Halshaw and Stratstone Events.
The culmination of this annual programme were two high profile Awards Nights which this year were held on Saturday 11th February for the Evans Halshaw team and on 25th February for Stratstones, both of which took place at the Celtic Manor, a 5 Star resort and venue for the Ryder Cup back in 2010.
Kafevend was proud to sponsor the Aftersales Excellence Award, an award for a team or individual that has shown success in their field of expertise - customer satisfaction and profit. Aftersales Excellence is a subject close to the heart of the team at Kafevend, who pride themselves on providing an unbeatable level of service to their customers.
This includes the prompt installation of new vending machines within a week of ordering, delivery of supplies within 3 working days, with a next working day service available to customers who require their drinks and associated products even faster. In addition, we aim to respond to any service request within 9 working hours in the unlikely event that a Service Technician is required to repair a machine.
Kafevend has worked with Pendragon Group, supplying all their drinks vending requirements for over 10 years. We are delighted to offer a level of service which mirrors the quality of service that Pendragon provide to their own customers...a winning partnership built on service excellence.